Support
Checkout charged me. Order not delivered — still no license email after an hour.
I checked spam. Support says to send the order ID. Is that the only path, or does it land later?
7 Replies
- bp_dive
Delivery is usually by email within a few minutes. Check the address you used at checkout and spam — the key usually shows there first.
- mr_staff Staff ✓ Solution
Delivery is by email after checkout. If the payment cleared but you do not see access, do not re-pay — open a Support ticket with your order ID and we will release it fast.
- hela_snipe OP
Found the confirmation email but no key in it yet. Card was definitely charged.
- mr_staff Staff
Send that order ID via Support. Sometimes a payment sits pending on the processor side and we push it manually within a short window.
- punisher_lane
Happened to me once on a card. Support sorted it in about 20 minutes. Do not buy again, just ticket it.
- hela_snipe OP
Ticketed with the order ID and they released access. All good now, thanks.
- bp_dive
Glad it sorted. Keep that order ID saved for any future support stuff.
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